As we begin 2024, we’re proud to announce the promotion of the following key team members.

Vice Presidents  

• Denise Bouchard, who served as Assistant Vice President of Cyber Security, has been promoted to Vice President of Cyber Security.
• Jacquelyn Snow, formerly Assistant Vice President of Data Analytics, has been promoted to Vice President of Data Analytics.
• Michelle Couch, who previously served as Assistant Vice President of Project Management, has been promoted to Vice President of Project Management.
• Sean Tipton, who previously served as Assistant Vice President of Member Care, has been promoted to Vice President of Member Care.
  

Directors

• Meredith Michaud, who served as Compliance Officer, has been promoted to Director of Compliance.
• Thomas Mersereau, who served as Senior Manager, Service Management & Delivery has been promoted to Director, Service Management & Delivery.
  

Managers

• Mary Lindecke, who served as Internal Audit Supervisor, has been promoted to Internal Audit Manager.
• Paula Rousseau, who served as Collections Supervisor, has been promoted to Payment Resolutions Manager.
• Rebecca Nichols, who served as Card Risk & Disputes Manager, has been promoted to Senior Card & Disputes Operations Manager.
• Tracy Gale, who previously served as EFT & Wire Processing Supervisor has been promoted to Payment Processing Manager.

Congratulations to these well-deserving team members!